Payments and Gift Cards

The usual Credit Cards like Visa, Mastercard,American Express.


As will as Paypal, Shop Pay, Google pay and Apple pay.

We also have Afterpay and Laybuy available to Nz customers

Wear it now and pay later with Afterpay, it's easy.

1. Choose Afterpay as your payment method at checkout.
2. Your parcel arrives. Yay!
3. Pay 4 equal instalments every 2 weeks.

Check out Afterpay for more info. You can also read Afterpay's Terms of Service here.

It is so much easier shopping in your own currency, find our supported checkout currencies below:

 

Australian dollar (AUD)

Canadian dollar (CAD)

Denmark Krone (DKK)

Euro (EUR)

Hong Kong dollar (HKD)

Japanese yen (JPY)

New Zealand dollar (NZD)

Pound sterling (British pound) (GBP)

Singapore dollar (SGD)

United States dollar (USD)

Yes we do! To buy one of our e-gift cards, please click here.

Please note:If you buy one of our e-gift cards, this is only valid to use online and will be sent to you electronically via email.

To purchase one online you simply add it into your basket like you would a normal product. Once you’ve completed at checkout you will receive an order confirmation with your gift card confirmation within 24 hours. To buy one of our gift cards pleaseclick here.

- Try use a different method of payment, and make sure all discounts are inserted correctly (case sensitive). -

Reach out to us through our Live Chat or Email: info@lacunaclothing.co.nz and one of the customer specialists will help you as soon as possible.

 

Delivery

NZ Orders will be recieved within 0-2 working days. We use NZPost Express Shipping so you get your Order ASAP.

(For Rural this make take an additional 2 days.)
To find out more, please click here.

Once your order has been dispatched, you’ll receive an email with a link to the courier website. Here, you’ll be able to track your delivery whilst it is in transit and out for delivery. There is also a tracking feature on the website, however, it may take a couple hours to get the information you need after the purchase

From our warehouse in Whanganui, New Zealand.

As soon as you place your order, we’re on it – we know you need it fast! This means we will be unable to make any changes after it’s already being processed at the warehouse. Please get in contact with us as soon as possible if you would like to make changes to your order or if there is a mistake in shipping information so we can correct this asap.

Deliveries to countries outside of New Zealand may incur a customs or import tax when your order arrives.

If your order ships from more than one of our warehouses, you may be charged customs fees for the two separate parcels. We do our best to avoid these charges but unfortunately, import duties and taxes are charged at random by your local customs authority. Please contact your local customs office for further information.

Order processing times:

Orders are processed the same day these are placed.

This means you Order is Shipped on the same day you place the order. (Or within 24 hours.)

Standard Shipping usually takes 6-14 working days to arrive Worldwide.For Australia Standard Shipping may take 3-10 working days to arrive.

Free Express Shipping is applied to all New Zealand Orders (Rural included.)


Express Shipping with signature is $1. 

Express Shipping is available for some International Locations. Please see more here .

We Ship WORLDWIDE!
International Shipping rates are based on weight and destination Country, giving the most accurate and cheapest rate for your destination and order size.All options available for your Destination Country will be present at the Checkout, if you don't see any rates please reach out to us at info@lacunaclothing.co.nz and we will provide a quote for a rate if there is one available for the destination :)After you complete your order you will receive an Order Confirmation email, once your order has been shipped from our warehouse, we'll send you a shipping confirmation email. 

Orders

Oops! That's okay, it happens to the best of us. 

We're super quick at packing and processing your order which means we can't make any changes once we have packed your order. This includes changing the shipping option, delivery address or payment method. Please contact us immediately at info@lacunaclothing.co.nz if any of your details are incorrect.

If your order hasn't been shipped yet we may be able to change this Shipping address.

If the order has already sent, we'll help with next steps to help you reach out to the courier company with your unique tracking number to get this redirected to the correct address. 

For Domestic orders, if you have not received your order in the allotted time frame, please notify us by email at info@lacunaclothing.co.nz within 21 days of the order date. Please ensure ensure you reach out to NZPOST to mark this as lost.

For International orders, please allow up to 14 business days for your order to arrive before contacting us regarding a missing order. 

Log into your account and view this order history on the lefthand side.

 

If you Checked out as a guest check your inbox for the confirmation emails (Check spam / Junk folder)

OH NO!

Please send an email to info@lacunaclothing.co.nz with a picture of the front and back of the item you have received.

We will do our very best to send out the correct tee if available.
If the Tee is unavailable, we will fully refund the order and pay all Shipping Return costs to send the tee back.

Products

Everyone’s bodies are different, to find your perfect fit, check out our Size Guide.

Wherever we can, we include our model's measurements and the size they're wearing so you can get an idea of what's right for you.

It's also worth checking the product description to see what fabric used is and it's elasticity.

Due to some popular items selling through so fast, these items may be shown on our Social Media but may be sold out online.
These may also be Customer pictures for Tees they have purchased from us.

For items that will be available in the future, you can sign up to be notified by email as soon as this comes back in stock.

We try and include as much information within our product descriptions as possible, if you require further information please reach out to us at info@lacunaclothng.co.nz

Although we do throughly Check our Tee shirts for faults, we are still human and can sometimes make mistakes.
Please reach out to info@lacunaclothing with a picture and description of the fault and we will be able to help rectify the situation asap!

Accounts and Other

Oh No!

We recommend clearing your browser cache.

If this does not work - try selecting 'Forgot Password'. This will send you an email to reset this password. If this still doesn't work please contact us at info@lacunaclothing.co.nz and explain the issue. We will reach out asap to help you with this.

You can read ourPrivacy Policyto find out more about the measures we take to keep your information secure, or reach out at info@lacunaclothing.co.nz to find out more. 

Currently we are based Online only and Ship from Whanganui NZ.

As we sell one of a kind Vintage, returns are not currently possible. Please choose your size and read Grades carefully as we can not return / refund for wrong sizes.