Returns and Exchanges

*Please note: Vintage / Vintage Style / Secondhand and Sale Items are NOT able to be Returned or Refunded. Please choose these items carefully.*

CLOTHING - DRESSES SKIRTS AND SHORTS (NON VINTAGE)

If you are in New Zealand and purchase an item you like but in the wrong size, you can post your return back within 7 days of receiving your items for an Exchange or Refund onto a Lacuna Gift Card.

  • You will need to cover the cost of return postage.
  • Your items will need to be in their original condition, with tags attached, unworn/unwashed/no smell/no marks

If you live internationally and purchase an item you like but in the wrong size, you can post your return back within 7 days of receiving your items and we can Refund the full amount onto a Gift Card for you.

  • You will need to cover the cost of return postage.
  • Your items will need to be in their original condition, with tags attached, unworn/unwashed/no smell/no marks

*If in stock we can send the item in the correct size, or exchange it for another item we have in stock, or refund you. (This doesn't include sale items.)

If you need to return an item please email our customer care team with your order number and the reasons you need to return at info@lacunaclothing.co.nz and we will help you through this process.

As outlined in our Terms and Condition we are currently unable to return or refund Second hand / Vintage products - including but not limited to: tees, shorts and outerwear. 
Please use the provided measurements and recommended unisex sizes to choose the right size for you. We also provide a Unisex size chart on the product pages currently. 
All flaws will be listed in the product description with a Grade, please check this before purchasing. We are unable to refund due to flaws listed in the description and pictures provided. 

*Please note: Vintage / Vintage Style / Secondhand and Sale Items are NOT able to be Returned or Refunded. Please choose these items carefully.*